The most useful resource that I found when researching a personal injury claim in the UK was the "Ministry of Justice" website.

This protocol is intended to apply to all claims which include a claim for personal injury (except those claims covered by the Clinical Disputes and Disease and Illness Protocols) and to the entirety of those claims: not only to the personal injury element of a claim which also includes, for instance, property damage.
http://www.justice.gov.uk/civil/procrules_fin/contents/protocols/prot_pic.htm
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